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The work we take off your plate

Ten ways we
lighten the load.

From payroll processing to full virtual office support, our trained workmates handle the tasks that eat your time and drain your energy. Delivered remotely from Kochi, supervised daily, managed by our Brisbane account team. One flat monthly rate covers everything.

01

Service

Payroll processing

What’s covered

  • Weekly, fortnightly, monthly pay run processing
  • Single Touch Payroll (STP) data preparation
  • Payslip generation & distribution
  • Leave balance calculations & management
  • Superannuation contribution data entry & reporting
  • Payroll tax data preparation for your registered agent
  • New employee setup & termination processing
  • PAYG withholding summary preparation

02

Service

Admin & data entry

What’s covered

  • General office administration & correspondence
  • Data entry & database management
  • Document preparation, formatting, filing
  • CRM management — Salesforce, HubSpot, Zoho
  • Spreadsheet creation & maintenance
  • Online form processing & data extraction
  • Report compilation & formatting

03

Service

Bookkeeping support

What’s covered

  • Daily & weekly bank reconciliation
  • Accounts payable — invoices & payments
  • Accounts receivable — invoicing & follow-up
  • BAS data preparation for your registered agent
  • Expense categorisation & coding
  • Month-end close support
  • Xero, MYOB, QuickBooks Online proficient
  • Financial report preparation

04

Service

Invoicing & accounts receivable

What’s covered

  • Creating & sending client invoices on schedule
  • Following up overdue invoices by email & phone
  • Reconciling payments against invoices
  • Maintaining debtor ledgers
  • Setting up recurring subscription invoices
  • Generating aged receivables reports

05

Service

Email & calendar management

What’s covered

  • Inbox triage — sorting, flagging, replying
  • Appointment scheduling & calendar management
  • Meeting coordination & reminders
  • Email template creation & maintenance
  • Unsubscribing spam, organising folders
  • Follow-up email drafting & sending

06

Service

Customer service & client communications

What’s covered

  • Client enquiries by email
  • Help-desk ticketing — Freshdesk, Zendesk
  • Client update communications
  • Booking requests & confirmations
  • Customer satisfaction follow-ups
  • Client onboarding sequences

07

Service

HR administration

What’s covered

  • New employee onboarding documentation
  • Timesheet tracking & submission
  • Leave request processing & records
  • Staff records maintenance
  • Contract & policy document management
  • Recruitment admin — interviews, offers
  • HR compliance documentation support

08

Service

Virtual receptionist

What’s covered

  • Incoming email enquiry management
  • Web contact form response
  • Appointment booking for service businesses
  • Diary management for busy professionals
  • Directing enquiries to the right team member
  • Appointment confirmations & reminders

09

Service

Reporting & business intelligence

What’s covered

  • Monthly financial summaries & management reports
  • KPI tracking & dashboard maintenance
  • Sales pipeline reports
  • Weekly & monthly performance snapshots
  • Profit & loss summaries for review
  • Custom reporting from your business software

10

Service

Social media & marketing admin

What’s covered

  • Scheduling pre-approved social media content
  • Monitoring comments & community engagement
  • Website content updates — WordPress, Squarespace, Wix
  • Compiling social media performance reports
  • Email campaigns — Mailchimp, Klaviyo
  • Maintaining marketing asset libraries

Need something not listed?

If it’s a back-office task, we can probably handle it.

The ten services above are the most common. Talk to your account manager about specialist roles or a custom scope — we will tell you honestly whether we are the right fit.

Talk to our teamSee sectors we work with