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We’re based in Brisbane and ready to help

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Whether you have a question, want a free consultation, or are ready to get started — our Brisbane team is here. Fill in the form, send an email, or call. You will hear back from a real person, not a bot, within one business day.

Direct lines

Brisbane office
U 13, 17 Bowen Bridge Rd
Bowen Hills QLD 4006, Australia
Mon–Fri · 9am–5pm AEST
Phone
0412 299 362
Web
www.workmatestaffing.com.au

< 1 day

We aim to have a real Brisbane-based person reply to your enquiry within one business day.

Workmate Staffing Solutions Pty Ltd

ABN 24 699 677 140

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§ Frequently asked

Twelve answers,
no hedging.

If your question is not below, call 0412 299 362 and we will help you the same business day.

  1. Workmate Staffing Solutions is an Australian-based remote staffing company headquartered in Brisbane, QLD. We connect Australian businesses with trained, supervised remote admin staff based in Kochi, India. Everything is managed locally by our Australian team.

  2. You do, day-to-day — but we handle everything else. Our Brisbane-based account manager is your single point of contact. The staff member's performance, training and HR is managed by our delivery partner in Kochi.

  3. If your staff member is not performing to your expectations, simply let your account manager know and we will arrange a replacement within 14 days at no extra cost, as set out in your service agreement.

  4. One flat monthly fee covers your staff member's agreed hours, their recruitment, training, supervision and HR management through our delivery partner in Kochi, and your dedicated Brisbane account manager. There are no recruitment fees, no onboarding charges and no lock-in contract. Your staff member is engaged by our delivery partner, not by your business. This is general information only; we recommend seeking your own advice on how the arrangement applies to your circumstances.

  5. Your workmate works during Australian Eastern Standard Time (AEST) business hours — 9am to 5pm Monday to Friday — so they are available when you need them.

  6. Our staff are trained in all major Australian business tools including Xero, MYOB, QuickBooks Online, Microsoft Office 365, Google Workspace, Salesforce, HubSpot, Zoho, Freshdesk, and more.

  7. Most clients are up and running within 5–10 business days. The Full-Time plan includes priority onboarding within 48 hours of signing.

  8. No. All plans are month-to-month. If you need to cancel, simply give us 30 days written notice. No exit fees, no penalties.

  9. Protecting your data is a priority. All staff sign comprehensive NDAs covering your business and client data, and we take our obligations under the Australian Privacy Act 1988 seriously, including when work is performed offshore. Your data is accessed only by the people who need it to deliver your service — it is never sold or passed to anyone else.

  10. Absolutely. Many of our clients start with one workmate and scale up as their business grows. Contact us to discuss a multi-staff arrangement.

  11. Our core focus is admin, payroll, bookkeeping, and back-office support. We do offer social media admin and marketing support as part of our service. For dedicated IT or creative roles, contact us to discuss your specific needs.

  12. Invoices are issued on the 1st of each month in Australian dollars (AUD). Payment is accepted by bank transfer or credit card. GST applies.